The Roosevelt, a Coast Hotel
A night in the City
Checked in late on a Friday evening the the front desk clerk was very nice and helpful. She explained where everything was and the lobby was decorated for Christmas so it looked beautiful. I went to my room to drop my stuff off and found a wonderful view of the city. The hotel was located right in the center of town close to everything. The valet was nice and compared to other hotels in the city, the price wasn’t bad. The bed was comfortable and they provided a robe and toiletries. I would stay here again anytime!
Great Customer Service & Location
Stayed here in November and the staff was great. They were very helpful and willing to help and go the extra mile. Customer service was excellent and proximity to Downtown Seattle was good. Didn’t feel crammed. I would definitely stay here again.
Have stayed at this Hotel in the past and it is always a pleasure. Lobby is very charming and service is always first rate. So easy to get around to stop and many good places to eat nearby.
We didn’t have any problems with the valet company, room very clean and sheets top drawer!
We will be back!
- Catherine S
Poor customer service
We stayed at this hotel in November. The room was fine. Our problem was with the valet company, Red Carpet Valet and how the hotel dealt with our issue. Put car in valet (because there was no parking) and they returned it damaged. I was told by the valet company that they would fix it. Weeks later (after they ignored my emails) I was told they have decided it is not their fault. I spoke to the hotel manager as I believe they are ultimately responsible for the valet service they use. Peter was flippant and said there is nothing he can do. He basically said it’s not his problem and I should take it up with valet. Poor customer service, unprofessional and classless! Never will I stay at this hotel again and I will ensure none of my friends support them either.
Just two blocks from the convention center, 6 blocks to the market. Check in was a breeze. Room was clean, had all the basic amenities, and was small, just like other reviewers have stated. We asked for a room on a higher floor to help eliminate some of the street noise and we were immediately given one. Nice little lobby for people watching out the windows. A short walk to Capitol Hill.