The Benson, a Coast Hotel
Great location, just ok hotel.
On arrival we were not offered any
assistance with our luggage.
Reception was friendly and efficient on check in. Our room was spacious but wasn’t cleaned properly. There were coins on the floor and a magazine addressed to the previous guest in the bedside table.
When we came back downstairs to ask the concierge desk to help us with car hire we gave up after a couple of minutes of being ignored and booked it ourselves online instead. What’s with the doormen wearing track pants and trainers??
We thought the location was great.
Excellent hotel with the old world charm
Excellent hotel and great staff.
Its central location makes street noise unavoidabel. Try to book a room not facing Broadway. Business center is well equiped and has Apple computers. A lot of dining options around
- Sergei Z
We recently stayed at the Benson Hotel and were very satisfied. The hotel is very nice and clean and the location is terrific. Close to many great restaurants, food trucks, places for great coffee, shopping and public transit.
Great stay in downtown Portland
We’ve stayed here several times and just love the place. Excellent downtown location in a beautifully restored hotel. We park our car in the underground garage next door and walk everywhere we go. The lobby is gorgeous, the staff are exceedingly pleasant, the rooms very comfortable and quiet and it is dog friendly. We appreciate the pet surcharge is one time per visit and not per day.
Go see Portland in style and stay at The Benson. Plenty of shopping and dining all around.
Second time better
Our first stay here was a disaster (see previous review). I don’t normally review things but it was so bad last time that I had to. However, I was impressed that the General Manager took the time to read my review and comment. They offered, if we were willing, to have us come stay with them again at no charge to show that they can do it right. We took them up on their offer.
We went for my wife’s birthday this time. Just like last time the valet and front desk staff were great. Our room was upgraded to a junior suite and was a huge improvement over the last time. These windows were aluminum and actually closed and locked. The room was larger and had a couch and sitting area in it. It was also aa corner room which I think helped with the noise in the hotel (it was a busy night with weddings and receptions as well). The bathroom was a vast improvement over the last room we had. This one was clean and looked like it had been taken care of.
When we arrived, there was a three tiered cake made out of towels and wrapped with ribbon for my wife’s birthday. That was a nice surprise. We made it down to the restaurant and had an apple crisp. The gentleman working that night (John I think) was fabulous! He had a great attitude and seemed to know a lot of people in there. Even if he didn’t know you, he acted like he had known you for many years. The lobby is gorgeous and we got the chance to look at the ornate craftsmanship this time. It’s obvious that when built, this hotel was the prime of the day.
This stay was much better than last time. Spring for the junior suite and your stay should be good. If they will get all the rooms up to snuff and do some updating, this hotel could be what it once was again.