Lovely stay in a friendly warm hotel with lots of character
Not too far from airport taxi or train
Bundles of character – not just a standard issue hotel
Lovely warm welcoming staff
Excellent food and service
Good central location
I would choose your breakfast daily as its from a menu not a buffet style and you would want to try it all it was delicious.
Tips and Guides
Thought that tips and guides very acceptable. The overall service of hotel excellent which wants us to return. Thanks again for a very pleasant stay. Downtown location makes it excellent to enjoy the city.
Not Impressed & Not Worth It
We are from Washington and were heading down to Portland for our 1st Trailblazers Game and visit to Portland. Took the Train down and all. Figured we’d stay in a 4/5 star hotel. So, we chose The Benson, a mistake that will not be made again. Figuring we’d spend more $$ for a better experience, not the case here. Upon arrival to Portland we went straight to the game. After the game we went to the hotel. The front desk guy was not polite at all. Just a basic here ya go type of feel. We then get up to our room 1133 and the key card didn’t work. We used the phone by the elevators to inform the Front Desk. They sent security up shortly after and after a minute or 2 he was able to get us into our room. The room was nice and we slept well. The next morning our friends told us to go across the street for breakfast but you guys offered a $30 credit to eat in your restaurant. So, we figured why not, place looks super nice and the food has to be to die for, NOPE! The Hostess seats us(she was polite) and then a couple after us. We sat for maybe 5 to 10 minutes with no further acknowledgement. We then noticed that the couple that came in after us had coffee, drinks, & menus placing their order. We still had nothing. The place was not busy at all. I then got up went to the hostess and informed her. She was apologetic but that doesn’t change the experience. We then waited a little longer and finally got coffees. I had the biscuits and gravy with hash browns and 2 scrambled eggs(liquid eggs). Gravy was bland and the hash browns were from a bag. The food had no flavor. I sat my plate to the side possibly eating an 1/8 of it. It was basically a Denny’s/IHOP breakfast. I did not ask for a discount nor did I ask to have it removed from my tab. I just sat it to the side. Your staff knew our experience wasn’t great and they removed it from our tab. I, however, compensated the price of the removed breakfast with my tip. Basically meaning I paid for my meal with the tip. My wife on the other hand went the direction of ordering something she knew would have to be made in house to a point. French Toast with Home Fries. She ate her meal but wasn’t impressed. Again, just a basic breakfast nothing special. Shortly after breakfast we checked out. If you care to you can review your camera footage for actual times(11/21/15 0830-1000 I’m in a pink shirt with my wife).
Attended a fundraising event there ...
Enjoyed the easy access to public transportation. Loved checking in to the event in the lobby even though it was congested. It felt festive! I’ve gone to this fundraiser over the years, and this is the first time they’ve held it at the Benson. I thought it was an excellent choice! The drinks were a bit on the weak side, and the food selection was weak on the vegetarian items, but this could have been the fault of the event organizers and not the hotel. The staff were efficient and polite. As almost everyone has mentioned in their reviews, the lobby, the stairs, and the banquet halls are all amazingly maintained and lovely.
- bryan h
Old World Charm In Portland, OR
The Benson is an elegant older hotel in the heart of downtown Portland. The lobby’s warm wood and fireplace are welcoming on a a rainy evening or chilly morning. There is complimentary coffee in the lobby from 5:00-8:00 a.m., and complimentary wine tasting on Friday and Saturday evenings.