The Benson, a Coast Hotel
Beautiful historic lobby, staffing spotty though
The lobby of the Benson is stunning, beautifully restored to its original glory. The rooms are small, as might be expected in an old city center hotel. They are working on upgrading their wireless network, which was free but inconsistent when I was there. My biggest gripe had to do with staffing. It seems inadequate, given the setting and price of rooms. It was difficult for me to reach the front desk, for example. They put me on hold three times during one call. The bell staff covers for the concierge during off hours. And when the concierge was there, he was hard to access. Even the restaurant servers seemed somewhat indifferent. When I asked for a (non-alcoholic) beverage to take to my room, it never arrived. Later, I was told that they thought I would go over to the bar to pick it up (rather than have the server bring it to me, waiting at the entrance to the dining room.) This was close to 10 oclock at night, when they had virtually no other customers to wait on. Perhaps they just need to train their staff to a higher standard. The location is great, close to restaurants, food trucks, and transportation options. I would not hesitate to book here again, just don’t expect royal treatment.
- SavvyConsumer A
Central location-helpful friendly staff
My husband and I spent three nights in Portland in the Benson Hotel. We got a shuttle directly to the door of the hotel from the airport. Our room was clean and comfortable. The hotel is beautiful, all wood and large rooms. HoteLs aren’t made like this one any more. The Benson is very centrally located, so if you choose not to have a car, as we did (parking is limited in Portland), public transportation is very close and many places are within easy walking distance.
We asked the concierge for a dinner place and were referred to Jake’s Grill. When we got there we were given a window table and an appetizer courtesy of our concierge! A nice surprise! We also ate at the steakhouse attached to the hotel, El Gaucho, which was lovely and very fancy. We ordered Bananas Foster for dessert. Yummy!
We ate breakfast all three mornings at the hotel and had good service and good food. Delicious thick bacon!
Definitely plan to stay here while in Portland. You will enjoy your time!
We stayed at the Benson for 3 nights in June and was amazed at this establishment. It opened in 1912 and has been lovingly restored over the years to the tune of several million dollars. The staff are all very pleasant and helpful without the insincerity that is prevelant in so many places. They really seemed to care. The hotel is within easy walking to Powell’s, Henrys or the market.
Older Building, Superb Staff, Excellent Value, and Great Location
The Staff in this hotel are fantastic. The front desk staff are all girls, and are sweethearts. Very helpful and accommodating. The conceirge is also really nice and friendly and can help with any of your routes/suggestions/etc. The valets are very prompt and extremely nice! They will help you with all your bags, and will do the NYC “TAXXXXXIIIIIIIIII scream/whistle” haha. It’s pretty cool (remember to give them a tip!) The rooms are big, and we found them very comfy. We got the King Size bed with a few of Broadway street, on the 8th floor, and it was fantastic!! I would definitely recommend this hotel. It’s pretty cheap for a 4 star to begin with, and if you can get a deal it’s really worth while! Keep in mind, gym is free, 10% off at macy’s, and free internet WIFI, and free wine tasting every weekend! (not to mention the lobby is literally AMAZING)
I often worry about room size at older, classic hotels but I needn’t have worried at the Benson. I had a 2 queen room and we had plenty of room – and that included the bathroom that had to house all the beauty accoutrements of two women. Shelves galore! The location was perfect, right downtown and an easy walk to everything. The staff of the hotel was very nice and very accommodating of requests. I was there on business and had nice bottles of wine delivered to the artists I was working with and the staff was very helpful, even making sure if the bottles weren’t taken that they get returned to me. The only issue I had was that they charged me a 20% room service fee on that…I was expecting to tip the person helping me. The lobby has coffee in the morning, the bar/restaurant was very cozy and right in the lobby and very nice for an after work drink. The piano player was very fun – did a slow, nice song that took us a minute to recognize as “Wrecking Ball.” It became the song of the weekend! We also had a lovely breakfast there. There isn’t on-site parking but there is parking across the street in a garage. The Benson does have valet but it is $33 per day (with in and out privileges). I usually stay at the Heathman but the Benson gives it a run for its money. Next trip it will be a tough decision as to where I am staying!