The Benson, a Coast Hotel
We stayed here during a conference, and we were not disappointed! The location was great! We walked several places in the downtown area for shopping and food. We also only had to walk a short distance to the car rental agency where we picked up a rental car for day trips out of the city. We had easy, close access to a paid parking lot. The room was comfortable, and staff were friendly. We would definitely stay here again.
Not what I'd hoped for….
I travel every week and yes, I’ve become a hotel-snob. So the promise of yesteryear ambiance, charm and history do indeed lure me in but The Benson under delivered. The location is terrific – that’s for sure. Many restaurant and shopping choices abound. But the quality of the rooms is sub-par. I was at the end of a hallway which would seem perfect but the maids and house staff use that wing’s service elevator and drag carts of laundry in and out at all hours. Not cool. The carpet and furniture need updating – badly. The lobby is charming and the Concierge was amazing. But I won’t come back.
Great location, not so great customer service.
Nice hotel, great location and pet friendly. I would give it a 4 or 5 star rating. But the receptionist checked me in on 3/10 made me drop it to two star rating.
The first receptionist was on the phone when I walked to the front desk. Then the second receptionist showed up, and started helping the person behind me. I told her I was here first, she said “I thought she’s (the 1st receptionist) helping you.” I told her the first receptionist was on the phone all the time, I had not been helped. But the second receptionist kept helping the next customer, totally ignored what I said. This is RUDE!!!
Finally the first receptionist finished her phone called and checked me in. After checking my id and credit card, she wanted me to give her a hard copy of my booking confirmation. I told her I was not familiar with the area and I didn’t know where to find a printer. I showed her my booking confirmation on my phone, but she insisted I have to give her a hard copy. This is nonsense. While I made my reservation, no one told me that I have to print that out. As a tourist in the town, I don’t even know where I can find a printer to use. Also, she told me the parking is $35, then when I walked out of the front door, i saw the valet parking desk sign says $33.
The receptionists are not helpful at all!!! They don’t know what they are doing! TOTALLY UNPROFESSIONAL AND UNFRIENDLY!
Fortunatelly, the person checked me out was friendly and knew what she’s doing….. And she didn’t ask me the print out of my booking confirmation!
- Ashley P
Very beautiful hotel.
I had the pleasure of staying overnight at The Benson Hotel on 3-10-15 on a business trip to the OHSU Hospital, who made my travel arrangements.
Check in was fast & efficient. The main lobby is quite impressive! My room was impeccably clean,spacious, and well appointed. The king bed was very comfortable.
I had dinner at the Palm Court, which is located in the main lobby. Again, service was top-notch and my food was excellent.
We love it!
We always stay at the Benson when we’re in Portland. It’s very beautiful and charming. The staff is excellent! They even helped my fiancé stage his proposal there. Lots of shopping nearby and a great food cart pod is close too.