West Beach Inn, a Coast Hotel
Much Better Than Expected
My boyfriend and I really enjoyed staying at this hotel. It was much nicer than expected. We had a partial ocean view from our room. The rooms were nicely upgraded and the large walk in closet area was great. We were able to keep our suitcases in the closet to avoid cluttering up our room. Free breakfast was nice… typical continental but they also had hard boiled eggs. The free wine and cheese hour each evening is a nice bonus. Not the best wine nor the best cheese but it’s still a nice way to meet people or relax and stick to yourself by the pool. The pool area is very nice and the beach is right across the street. Overall a great value for the money and much cheaper than some of the other hotels in that area.
The Master Suite is Grand, Too Bad The Management Wasn't...
A surprise treat for my daughter’s “Sweet Sixteen” treating her and her 2 friends to a luxury Suite located on the beach in Santa Barbara… Unfortunately the fun trip was overshadowed by the Hotel Management who was inappropriate, and unfriendly, really ruining our weekend Vibe. Literally 60 seconds after walking into the room the phone rings with a VERY rude lady saying we are making too much noise, and some sort of threat… Oh I’m sorry the teenage girls we’re excited to have a luxury room… they wanted to explore and giggle and be girls.. Give us 5 minutes… LAME. Then we were told to “Walk Softly” on the floor.. Seriously? STRIKE 1.
Sunday Morning, the girls are getting ready, packing clothes, and the Hotel Manager called one of the girls, Literally at 12:18 and said “If you aren’t out in 5 minutes we’re charging you $900 Dollars!” First off TOTALLY inappropriate to even have that conversation with a minor, and especially one that’s not even my child… The girl was traumatized, and began to apologize to me and cry, they all began frantically trying to throw there things in their suitcases, and run down the stairs.. They were all visibly upset.. So NOT COOL… Also I Was told upon making the reservations that we would be allowed a “late checkout” as late as 1PM. Mind you it’s 12:18. I tried calling the front desk 4 times, and the phone in the room didn’t work, I finally stopped what I was doing (packing) and walked down stairs to talk to the “Hotel Manager” She was dismissive, and Rude, and kept telling me “the computer was going to charge me another night, and she had not control over it…” GIVE ME A BREAK. I calmly explained to her that threats weren’t necessary, and that I was under the understanding we could get a very common “late checkout”.. When she continued to be demeaning and rude, I explained that I was a business owner, and the customer service is paramount. There was no need to be condescending, just be friendly and explain the situation. She clearly, wasn’t hearing me. Hotel Owners Take Note: This lady is doing your beautiful hotel a GIANT disservice with her attitude, and customer service. I will take my $900 dollars and stay at the Biltmore from now one, and be treated like a human. For what it’s worth when I was reminding her about being polite, kind, and friendly to people in generally, you could almost hear the collective cheers from the front desk Staff, as if to say “Thank you for what we all have wanted to say..” Do yourself a favor and interview the rest of the staff, and you might be surprised to hear how she treats the patrons. also of note, I posted pictures of the room, on social media, and boasted of how great the room was, and interestingly one of the comments back was “Nice hotel, but the Management is Interesting…” Now I know why.. It’s likely not an isolated experience..
Well located, clean boutique Inn with lots of freebies
We stayed at the West Beach Inn for several days as a home base while we went out each day and explored the area. This is not a resort where you would want to park and sit by the pool all day, so if you are looking for that kind of vacation, you are probably better off elsewhere.
A few standouts – the staff is very pleasant and the grounds are well maintained. There is a cleaning crew, pool maintenance, and plenty of people around that are constantly cleaning and repairing things. Their effort really shows in all aspects of the hotel as I was hard pressed to find much that was worn or broken down. Even the pool and hot tub was immaculate. There is someone almost always on hand at the front desk and the Inn has some great discounts if you call and ask.
We had some complaints about the room. Although neat and tidy, it was rather cramped, and the air conditioner was located in an awkward spot. It made it very hard to use and was rather frustrating to turn on during a hot afternoon. In order to get any kind of air movement, we had to move the curtains apart which allowed people passing by to peer into our room. This could easily be solved by putting in a remote controlled air conditioner or putting in a smaller table. I suspect that the awkward positioning is deliberate, to save energy, and if that is the case, then a fan in the room should be added. A small window left open in the bathroom didn’t allow for much air circulation. The other problem was that each day we would come back to our room, we would find new bugs flying about. Small things like flies and moths. We checked the window to make sure there were no holes, so we assumed that our room door was left open while being cleaned, during which time they may have flown in.
I still really enjoyed our stay, especially all of the little freebies that were so generously included. The continental breakfast was consistent, simple fare and presented thoughtfully, the parking was free and we never had any problems finding an open spot. The happy hour wine & cheese was generous and enjoyable.
West Beach Inn’s location was convenient for us, and we were welcomed by a beautiful sunrise each morning. We enjoyed being close to the pier and beach, but it is about a mile walk to get into the downtown area closer to the restaurants and shops so we ended up driving a few times. Conveniently located a few blocks away is a bike rental shop, which made for a fun afternoon of biking along the beach trail. Overall we had a great time and found this to be a great starting point to our day while we explored the area.
Great location opposite the West Beach, comfortable rooms, free parking and nice freebies like the wine and cheese served in the evenings. We had one small problem, a lack of hot water to the shower , sorted out very quickly. We were on the second floor looking over the garden and the location was very quiet. Sterns Wharf and State St are a short walk away but, if you are feeling lazy, the electric Trolley Service is just across the road. A big bonus is that an excellent restaurant, Modo, is just 50 yards away ( need to book, it fills up very quickly and early).
A nice two night stay and worth the money, recommended !
5-7pm Wine & Cheese Reception, Location, Clean, Helpful Staff
I had you at Wine Reception, but it is also their location that you just can’t beat for the price. Across the street from the beach and a short walk to the Pier or Harbor. And a few more blocks and you are on State Street, the shopping mecca. You have to walk up State Street, under the 101 and across the railroad tracks before getting to the shopping mecca, but that is only about 3.5 blocks, once you get onto State. We enjoy walking, so it was no problem for us.
We found this hotel on AAA website. It is surrounded, almost encased, by shrubs, flowers and trees, which is why we missed seeing their hotel sign, until we passed it. So a quick turn-a-round and we are there. Their complimentary breakfast includes an assortment of cereals, fresh fruit, muffins (fresh), coffee, juice, etc. Not much indoor seating area for breakfast, but you can sit around the pool or take it back to your room. If you are like us and prefer a hot breakfast, at a good price, then head up the street (not quite 1 block) and you will find the Original Sambo’s Restaurant. It has been remodeled so there is indoor booth, table and counter seating, as well as outdoor, which is always full. They are only open until 2:30pm, so if you time it right, plan on a late breakfast or early lunch) and you stay full until late afternoon, just in time for the wine/cheese reception.
We were bumped up to a Garden View Room, which was nice because we had our own little (semi) private lanai with table & chairs where we could enjoy the the lush shrubs and the smell of the rose bushes. This lanai faced the street, but you really couldn’t see the cars or people passing by because there was a fence covered with thick vines, shrubs, flowers, etc. At night, there was very little to no traffic, so that was not an issue. We could hear the children above us jumping on the floor, but that is the fault of the parents, not the hotel. Otherwise, we couldn’t hear other hotel attendees, not even the parents telling their children to stop jumping. The pool and hot tub looked clean and very nice, but it was February so we didn’t take the time to enjoy it, but I’m pretty sure the jumping children did.
Directions: From the 101, take the Castillo Street Exit. Turn onto Castillo Street heading towards the ocean. You will come to a “T” intersection, turn Left onto W. Cabrillo Blvd (this is where Castillo Street turns into W Cabrillo Blvd. If you turn right, it becomes Shoreline Dr). On the immediate left corner (of the T intersection) is the BW Hotel and then the West Beach Inn. West Beach Inn sits on the corner of W Cabrillo Blvd & Bath Street. There is a guest entrance driveway just as you pass the BW Hotel…we didn’t see it at first, so after we did our turn-a-round, we pulled onto Bath Street and into a parking spot on the hotel property, which worked fine for check in. Once checked in, we were able to move our car to be directly in front of our door, which is also nice. Some of the rooms faced the garden/pool area, so they parked behind their building.
This is a really, quaint, clean hotel, with helpful and friendly staff and we would definitely stay here again.