Stayed here one night on the way to Mexico and one night on the way home. Both times we got an excellent room, excellent front desk service and excellent shuttle service. This hotel also comes with free parking for 14 days which is why we booked this particular hotel as we are from the Island. The bar attached, Hudson’s Landing is great for snacks and drinks and the shuttle service was prompt and courteous. Recommended
- Debbie E
The worst ever 3 start hotel I have stayed!
We stayed only one night. It is a noisy, outdated, not clean hotel. I don’t know how they can mark themself 3 star hotel? The building is next to a highway bridge, that is why very noisy. We will never go back again!
Newly renovated lobby, same old tired rooms
Although not a particularly frequent guest at this hotel, I am a loyal one and a member of The Coast’s Rewards Club (and I have reviewed this hotel on TripAdvisor before). I stay there a few times a year.
When I arrived on Monday, I was delighted to see that the lobby and reception area had been renovated, so immediately assumed that the guest rooms had been too.
Not the case, it seems.
I was given a very small room in really shoddy condition. There was mildew around the bathtub faucet and on the floor, the bathroom sink was clogged, walls in the bedroom were badly marked and scratched and the headboard had a gouge out of it. The door to the room was dirty and the closet door across the hall from the room was even dirtier. All the carpets were worn and frayed.
Had I not been late for an evening engagement, I would have asked to be moved to a different room, but I did mention my dissatisfaction to the desk clerk on my way out. He mumbled a brief apology and said he’d make note on my file that I didn’t want to stay in that room again.
I have completed and submitted a customer survey and sent pictures to the hotel’s management.
I paid $99 + tax for this dreadful room. I met another guest there who had paid $45 for a “lovely room”. And one of the last-minute booking websites quoted $54.
Why the lobby was renovated before the old tired rooms were is beyond me……and someone should be checking the condition of the rooms more often to ensure they are fit for guests. (And I wonder why Housekeeping didn’t notice that the sink was clogged.)
The hotel was not at all busy the night I was there so I also wonder why they’d put a regular customer in such a tiny shabby room. Its window faced another hotel wing’s hallway so there was absolutely no privacy.
All in all, a very disappointing stay……except for the cheery, friendly efficient restaurant staff.
Much better than last time
room had a newer mattress and night staff were more friendlier than last time
also the location was a lot better, we were on one of the side hallways away from the busy roadway and bridge, our request for a crib and adjoining room was provided as per our request
Great for layovers
Located just 5 to 10 minutes from Vancouver International Airport, this Hotel would be the safest and most convenient place to stay if you are having a 1 day layover or less. Another thing that makes this place good was the free shuttle to and from the Airport. Rooms were a bit outdated and could use a few touch ups but its an airport Hotel so it isn’t necessary. Location wise, it is horrible if you are visiting Vancouver for longer than a day, but excellent if otherwise. Overall, Not a bad place to catch some Z’s and take a few showers before you hop onto your next plane. If it weren’t for the price I paid(A little on the high side) , I would have given it a higher rating.