Coast Vancouver Airport Hotel
There is no shuttle unless you're there to ask !!!
The hotel is close to the airport and that’s why we picked this one.
Since it says in their website that it’s free shuttle I asked them to pick me up at the airport. I never had any response to my email.
When I got there by other means, and asked them what happened to the email, they only said:
“we work on shift. so when I start I’m supposed to think that the person before me responded to all emails otherwise he would have told me”.
I can’t believe it to be true. It means that they don’t have any respect for people to care less to give a response.
So we asked for a shuttle when leaving for the airport. We were told that we need to be at the reception 30min before leaving for the airport to call the shuttle. because it’s not available anytime and needs to be planned at least 30min in advance.
We wanted to leave at 4pm. So we asked them to call the shuttle in advance so when we came at 4pm it would be there. No no no, they said you have to be here physically at 4pm.
But we still had to do it. When we went at 3.30pm (30min before the time we wanted to leave) and asked for the shuttle.
It came straight away, we didn’t have to wait 2 min.
I explained the situation to the driver. The nonsense to ask people to be physically there 30min before the time we wanted to leave.
He was surprised and chocked by what I said !!!
He told me that these people at the reception as new and obviously they don’t know anything. He said he will report to the direction.
He seemed very honest and willing to improve things in the future.
Though, when I read the other review I suppose that wasn’t true !!! and they still continue to be very disappointing !!!
The thing is the hotel is good and comfortable but the service is so bad that this hotel doesn’t deserve to claim free shuttle.
- rose m
The Great Staff Makes The Difference
This is a very basic hotel. It is a little run down. But, the staff is so friendly & accommodating. We arrived at YVR a day earlier than expected. We got confused with the time zone. We called the hotel & explained the situation. There was no problem changing our booking date. Their airport shuttle came out immediately & took us to the hotel. The night clerk was very friendly & welcoming. The beds were comfy, the shower was hot & had lots of pressure, & the room was very quiet. The next morning, we were taken by the shuttle service to Seair for our flight to Vancouver Island. We will be staying at this hotel, again very soon. You can not beat the Coast Airport for service.
if its possible I would give no star
I wrote the hotel three mails regarding my late arrival and the shuttle, none of them were answered. Also I had to call twice for the shuttle and had to cope with a rude employee. At the end I waited 45 minutes. The facilities are ok but the bad first impression destroyed the whole stay!!!!?
- Jasmin W
Stay, Park, Fly.
We have used this hotel several times on our travels out of Canada. Nice clean quiet room. Staff is friendly and helpful. The free shuttle is on schedule and great for getting to or from the airport. This hotel I think is about the only one left offering 2 weeks of parking with a stay.
Another good stay
we have stayed at this hotel many times now as a stop over. The check in is easy, you get 14 days of free parking ( with the stopover rate) and free transfer to airport and back to your car.have never had a problem. would recommend it to people who are going away and need a hotel either before or after a flight.