Clean, basic hotel.
This hotel is got a fairly good location and shuttle service to the airport. It’s definitely no-frills but clean. Doesn’t include breakfast which many of the coastHotels do. There is a restaurant there with a marginal rating. There were a few better rated restaurants within a couple blocks.
We booked this hotel due to an emergency with our newborn who had to be flown to children’s hospital. The staff admitting us was very rude. She upcharged us on everything we needed. Firstly there was an error in booking only one bed, we asked for 2 beds, (upcharged), Parking (upcharge), no compassion at all for our stress to get to the hospital. We were so happy to get out of there and will never return. Recently, we stayed at a competitors hotel in the area. The price was 1/3 the cost, kindness, comfort, and more than we could ever expect
not satisfied in the help
poor service at front desk did not accommodate my complaint was brushed off, did not receive our child’s meal until we were almost ready to leave. location not very good, no malls, no theatres just the casino.
Ok, good for parking for airport but not a little worn out Hotel
We booked the hotel because everywhere else in Downtown Vancouver was booked up for the World cup. It probably wouldn’t have been out first choice otherwise because the reviews didn’t seem great.
I can confirm that the hotel is a little worn, we stayed in a superior room and the toilet flush was broken and the sink cracked for example.
But the hotel is OK, especially if you want to take advantage of the offer to park your car while you fly from nearby YVR airport.
The staff were nice/efficient and there is an attached Whitespot Resteraunt for breakfast/Dinner if you want something easy.
- Dave W
Horrible Front Desk Greeting
Staff rude at front desk. Female desk clerk was smarty and rude when I checked in. It seemed like she wanted to embarrass me. Not impressed with the service at all. Seen many men lurking around parking lot looking for cigarette butts, not too safe.