Coast Plaza Hotel & Suites
Staff and Amenities shine
This older Hotel is showing a bit of wear and tear but the staff, amenities and food make up for it all. Ridiculously awkward to get into parking if you haven’t been before and $25/night. Comox lounge is a great place to hang out with excellent food. Rooms are good value with real wine glasses and Starbucks coffee. Hair dryer and large pump bottles of all toiletries. Spectacular views from upper floors.
Clean and comfortable beds
The people are very accommodating and always willing to help. Breakfast from the Brassiery Rest. is so so – not worth the money and definitely not worth the additional room service fees.. Not as good as home. There are places close by to purchase groceries and the rooms with a kitchenette work out better. Bottled water used to be supplied in the evening but they have recently discontinued this service which is too bad especially if you live in a chlorine free water shed area or have well water at home as the tap water tastes like bleach.
The Coast Plaza is such a great location for downtown Vancouver, and there are lots of off season deals to be had, so after many years away, we decided to stay again.
While we had very minor problems booking, the staff member was so helpful on the phone and upgraded our room. Bonus!
The decor of the hotel is a bit dated, but the room was clean, comfortable, secure and clean. The most important part, the bed, was comfy and appointed with lovely crisp linens. The room was quiet, had great views, and di I mention the staff? Everyone who works here seems to have taken their happy pills, Smiles, helpful attitude, prompt attention, very quick and accurate checkin and check out.
While it’s not a luxury hotel, the price reflects it, and you’d be hard pressed to find better service or a better sleep at twice the price.
- Lori V
Not accessible, needing updating, needs improvement
We had a work event here, the views from the banquet rooms on the 34th floor were great, however there were many levels with one or two steps, one of our guests is wheelchair bound and this whole hotel really is less then ideal. After the dinner we decided to go to the pub in the hotel, but we could not get the wheel chair in, there is an elevator but it was on a timer and could not be used past 9pm – I could not believe they could not over ride the timer to facilitate a guest (very poor service)
For my hotel experience I booked a queen bed in my room, when I arrived they told me they were sorry they had no more available, they would move me to a higher floor as compensation and put me in a room with two doubles. My co workers booked a room with two double beds as they were sharing and they were told to opposite and given a queen with a pull out couch.
The ironing board was bent and would not fold up. There was very small bath towels and not enough, the soap pump would not pump. There is no plug ins near the night stand for your phone ect. The general appearance is dated.
This was very different then the last coast I stayed at in Nanaimo a few weeks ago.
This coast management staff should have a visit at the Nanaimo coast – it’s a much nicer place.
Good Economy Hotel for the price
My daughter recently attended a Modelling and Talent Convention held at the Coast Plaza & Suites Hotel. It was a sold out event and the hotel was completely full. With 35 floors, completely booked with rooms and suites, there was little room to move. The first two nights, 2 or the 4 elevators were not working. With trying to get to your room or to the lobby/conference floors, it was necessary to allow for an extra ten minutes for travel on jammed elevators. I was surprised that they wouldn’t have had the elevators repaired more promptly, knowing how congested the hotel was.
The rooms are clean, in need of u-grading. Beds are adequate but the pillows leave a lot to be desired, almost sleeping on mini-mountains of stiff foam. Staff were helpful and polite.
The hotel is situated conveniently to a lot of boutique type shops and stores and food venues. Best value for your money if you want to economize, (i.e. make your own breakfast or lunch) is to take a suite. No Frills grocery located in the mall level of the hotel which is convenient for grocery needs.
Overall, I would go back to Coast Plaza & Suites. Reasonably priced for the value and location.