Coast Surrey Guildford Hotel
Got this hotel last minute after fleeing a disaster hotel. It was about $15 more per night than our previous hotel but SO much better quality. Had no problems with service, room was updated and very clean. The hotel is right off the highway from a main exit and was easy to find. I would stay here again if I was in the area.
- Addie J
Very poor Hotel
I would not recommended anyone stay at this hotel. They do not honor prices of online booking. The lights had no working bulbs. The fridge was not use able due to ice build up in the freezer. And their solution was to leave out milk and other items out to spoil while they simply turn it off and there a towel under it. While we were not even in the room to put our stuff on ice. The air Conditioning did not function correctly. And the lock to the door adjoining our room to another. . Was not useable (as I does not lock) we put a chair in front of it and when we came back from dinner the chair had been moved out and the door was slightly open. Again of which the staff did nothing. When I checked out the very rude “lady” at the desk says “there’s nothing I can do about it and there is other people wanting to Check out can you just pay”. I will make sure to tell Facebook and everyone that this is definitely not a hotel you want waste the Not at all worth the price money on!!
- Kimberly M
Ok room (suite). Average.
Very good gym for a hotel of this size.
Decent dinner (and price) at the attached pub (White Buffalo).
Very very poor kitchenette. No range, no pots or pans, no can opener. Only a fridge, microwave, sink. No table. Minimal plates etc..
Very dirty outdoor hot tub. Bacteria building daily, water level below the filter intakes. Many insects.
Very poor continental breakfast. Out of food, bad eggs and sausage. No yogurt or waffles etc..
One remote for two tvs in the suite.
No window in the suite bedroom. Dark, stale.
- Damian C
Review of STAFF ONLY
This review is a reflection of the STAFF ONLY. I wont get in to the details of my stay, as they are between myself and the hotel staff. The GM heard my problem, and dealt with it professionally and promptly. Its not often you find staff that will go to the lengths she did to rectify a situation. I feel that at this location, if you have a problem, you will be heard.
- CRH0882 .
Great Hotel and Staff
After the online company called Reservation Counter messed up my reservation with Coast Surrey Guildford Hotel, Jonie, the General Manager, helped correct the situation right away. She gave me and my companions the same rate online and even upgraded our room. That’s customer service! The room was very nice and clean and the staff were friendly, courteous and professional. I will definitely stay here again and will recommend it to others.