Coast Surrey Guildford Hotel
horrible experience !! Do not recommend
So I had stayed at this hotel and paid for a suit with a couch, and King sized bed when I had arrived we got a very small room at an expensive rate. I stayed at this hotel several times before so I am aware that the room was much smaller and we were not given what we were told. Our bed sheets had been previously stained we had to remove them. I had contacted the cost by email regarding this unpleasant stay and they had failed to reply, clearly they do not care to much about quality of service. This is the second time there was a problem while staying here the first was when we had been charged for a smoking fee when my husband had simply threw a package in the garbage we talked to the manager and she had apologized for the misunderstanding, but after being dissapointed twice in a row I will not be revisiting nor do I recommend this hotel. The service is horrible rooms are not clean, and you do not often get what you pay for as our room was not what we had payed for. DO NOT RECOMMEND THIS HOTEL! Stay clear of it!!
I booked this through an online booking that was paid in full before I stayed. One of the reasons i chose the hotel is my familiarity with the chain and the fact it said I would not have to pay a deposit. When I arrived at the hotel I was asked for a credit card and I asked if it was just for incidentals and was told i had to pay a $200 deposit. I advised her that i was told i wouldn’t have to and she just shrugged and took my card. I asked her if it was a charge or hold and she assured me it was a hold and would be cleared in 24 hours. I asked her if she was sure because my husband needed to use the card. She confirmed and put through the charge. In fact she charged me and it will take 5 days to be reversed, my husband was not pleased and it altered his vacation plans.
When i got into the room it looked great but smelled as if someone had just gone to the bathroom . Very gross! I just assumed the room had recently been cleaned and the maid had used the facilities. I got changed and went for a swim….the pool was very dirty but the hot tub was nice so I spent most of my time there!
I was starving so I went back to my room to shower and change and as I walked into the bathroom it became clear what was making the smell…a HUGE soaking wet spot on the carpet. I put down a towel and it came away yellow and brown and green. I covered it up with the bath mat towel and went for dinner. I sprayed some spray to reduce the odour as it was already late and I didn’t want to hassle with a room change since it was only one night.
I went over to the bar and when i walked it there was a man sitting by the door and a young girl at a bar stool. I said hello and walked over to the greeting station and waited after 5 minutes the waitress stopped talking to the other patrons and came over to seat me. She gave me a menu and came back about 45 seconds later and asked if i knew what i wanted and i said no i would need another 2 minutes. She went and stood behind the bar texting, i tried to flag her down again the young girl at the bar looked up at me and went back to her phone and the man smiled at me and kept watching the football game. about 10 minutes later she came up and asked if I was ready and i placed my order, she took it to the young girl at the bar who turned out to be the chef and came back to tell me she had to make a substitution as they were out of rolls for the beef dip. Service was pretty slow and when the waitress finally returned she dropped the food on my table while talking on her cell phone, when i tried to catch her attention she walked away apologizing to the person on the phone because i interrupted her. It took me another 18 minutes (yes I timed it) to get her attention so that i could get napkins and cutlery. The food was disgusting, the beef smelled spoiled and the fat was still white (not cooked properly). I left with out eating more than a handful of fries.
Oh the gentleman at the door watching the game…he was the manager.
I have stayed at several Coast Hotels in the past and always had a wonderful experience, I was stunned. The one plus though? The bed! Always comfortable and you get a wonderful selection of both soft and firm pillows so every is happy!
I may stay at another Coast but I am just not sure after this experience!
Needs upgrading to the room we had. .. Alright for the night .. But not up to our usual standards… We have stayed here several years ago and had enjoyed the outdoor pool and it’s location just off trans Canada… And near Guilford mall .. The staff were helpful and friendly but the room sucked this time…There is a restaurant on the same lot that is handy… But so disappointed with room… We will not stay there anymore…
- Leslie S
Ok for a night
We came over from Salt Spring Island on our way to Kelowna and stopped here for a night. It’s very close to the freeway, so we could get on our way quickly in the morning. Rooms are ok, nothing fancy. Bed was ok. We had a dog friendly room and the first thing you see is a lot of stains on the carpet. This is so unnecessary, we stay in many pet friendly places and haven’t ever seen a carpet that bad. This hotel seems to be used by tour companies, there was a huge busload of parents and kids. Needless to say, it wasn’t quiet. I would ask before booking if there are any large groups staying the same night.
Not great, even for a "soccer" hotel
As the title suggests, we stayed here while at a soccer tournament. By way of context, we stay at many soccer hotels and motels. We also travel to many very nice hotels.
This hotel is poor. The rooms are not soundproof. We were awakened a number of times by discussions in the corridor that were not contained by the door–we might as well have invited the talkers into the room. The curtains are not great, allowing much light in. The air conditioner worked passably, if set to 64 degrees only. Mattresses have not been changed out, clearly, for a number of years and are thin and non-supportive. Pillows are good. Door’s security latch was hanging, broken and unfixed. TV is pretty good.
Pool is small and unattractive. Gym has quite good equipment, but air conditioning, in August, was broken making use of equipment challenging. Location if you want to do things in Surrey is good.
Price is quite good but, even on the “you get what you pay for” standard, this hotel does not work.