Coast Surrey Guildford Hotel
Ok room (suite). Average.
Very good gym for a hotel of this size.
Decent dinner (and price) at the attached pub (White Buffalo).
Very very poor kitchenette. No range, no pots or pans, no can opener. Only a fridge, microwave, sink. No table. Minimal plates etc..
Very dirty outdoor hot tub. Bacteria building daily, water level below the filter intakes. Many insects.
Very poor continental breakfast. Out of food, bad eggs and sausage. No yogurt or waffles etc..
One remote for two tvs in the suite.
No window in the suite bedroom. Dark, stale.
- Damian C
Review of STAFF ONLY
This review is a reflection of the STAFF ONLY. I wont get in to the details of my stay, as they are between myself and the hotel staff. The GM heard my problem, and dealt with it professionally and promptly. Its not often you find staff that will go to the lengths she did to rectify a situation. I feel that at this location, if you have a problem, you will be heard.
- CRH0882 .
Great Hotel and Staff
After the online company called Reservation Counter messed up my reservation with Coast Surrey Guildford Hotel, Jonie, the General Manager, helped correct the situation right away. She gave me and my companions the same rate online and even upgraded our room. That’s customer service! The room was very nice and clean and the staff were friendly, courteous and professional. I will definitely stay here again and will recommend it to others.
Good value for the money
Got into this after a bad experience from another hotel . Front Desk lady was awesome helping us get in. Newly renovated and clean. Nice attached pub with good food. Breakfast buffet was good and nice staff.
- Darcy D
I stayed here – GREAT rooms and free breakfast which was amazing. It is very central, yet the traffic noise is not an issue. Staff were amazing – I broke a tooth and they got me all the information I needed to get to a dentist.