Coast Kamloops Hotel & Conference Centre
Coast Kamloops Hotel
My wife and I stayed here for ten days on a business trip. We had a one-bedroom unit with a small fridge and microwave. Although it was dark, the floor plan served us well. The lamp shades are black limiting the lighting. I had to use a flashlight to do my crosswords. Overall, we were very pleased with our experience. The bed and bathroom amenities were first class. We did a lot of in-room eating because we were very busy. The food was always delicious and plentiful. The staff were amazing. The front desk went out or their way to help us deal with transportation when the snow fell. Gaby, a server from the restaurant, was consistently cheerful and efficient with our meals. The cleaning staff were very gracious and even left little notes wishing us a good day. I would definitely stay here again and prefer it to the other nearby hotels we have stayed at. Thank you for your hospitality, Coast!
misses the mark
My son and I stayed here with a large group – we came in from the US for a Hockey Tournament. As the city proudly proclaims itself to be the Tournament Capital of Canada, I found the hotel not to be a place where I would want to return to with my family or team. Given Safety concerns, the hotel’s credit card policy, and poor ventilation/heating system, I would definitely NOT recommend this hotel for other groups travelling into Canada for team tournaments.
1. Interior is nice
2. Staff was friendly
1. Safety – one of the cars in our group was broken into last night. And out of the three days we stayed there, we saw police officers not just at this hotel, but at all the surrounding hotels in the area.
2. The financial policy of pre-charging your credit card the full amount of your stay plus an extra 40% seems like a scam devoted to milk tourists. Sure you get the credit back, eventually, but this is not a way to make you feel welcomed. Furthermore, no pre-disclosure is made to the fact that you will be treated this way upon arrival. As of this writing, my final credit has not been made even though I checked out almost almost 12 hours ago.
3. Ventilation/Heating system is outdated and poor ventilation. You wake up in the morning feeling like you just crossed the Sahara you’re so parched. One of the parents had strong marihuana smoke coming into their rooms. Others noticed it in the hallways. Whatever people chose to do in their rooms, it is important that it stays in their rooms. This is not ok when there’s kids around.
Canadian Tax authorities need to look into this hotel’s revenue practices for sure.
For the above reasons, I wouldn’t stay or recommend this hotel to any US sports teams/groups travelling to Canada.
Front counter staff need better training
Well what can I say about this hotel except the front desk people need a reality check on customer service I checked into the hotel around 4:00 the hotel was dead parking lot empty I chatted with the girl at the front desk I had booked a superior room and asked if I could have a room with pool access she told me they don’t have any superior pool view room guess the reservations line didn’t know that when they told me so I asked if I could down grade to a comfort pool view roomsince the hotel was empty I was told that since I booked through Expedia they normally don’t do this but would make a exception…… sorry exception for what? Me down grading my room type……I also asked the difference between the comfort and superior room and she could not really answer she then also ran my card for a pre-authorization which they have to do but for how much? She never told me I travel for work 12 nights per month and usually have great experiences I think the counter staff here need some training on customer service
- Paul D
OK for business
I have stayed here for business, and have found the hotel to be average. The guest rooms are very dark, and the (new) televisions have these terribly annoying pop-up ads that interrupt whatever you are trying to watch (in addition the the usual commercials). The service is friendly. The food is the restaurant is good but quite expensive. The lobby is scented in some way, which gave me a headache when I was waiting in there for a cab. The hotel is not well located for anything but highway travel – it is on a hill outside of town off the highway. There is a Tim Horton’s, a McDonald’s and a pub nearby, but not much else (the pub food is not bad, though). If you are paying the bill yourself, I would say same the money and stay someplace cheaper, as the guest rooms are nothing special.
Checked in at the Coast Kamloops after a long day’s drive. Check in was quick and easy. The lady gave directions where to fine our room, as well where to find the dining room as it was getting close to dinner time. Our room was quite large with a wonderfully comfortable king size bed. Not only did it come with a tiny fridge, and the usual coffee maker, but it also came with a microwave should you want to warm something in your room. We really liked that idea. The TV was a large flat screen that had actually been set to the right size and picture colour. Had a great night’s sleep and ready for the last leg home. We would certainly stay here again.