Coast Medicine Hat Hotel
Second time as a guest, will return
Stayed here five years ago and liked it so much booked again in May, 2014. Front desk staff were very friendly and helpful with directions and the loan of a phone charger (I’d forgotten mine.) The hotel is older and somewhat outdated however overall cleanliness and routine upkeep was apparent. My room was very clean, room was dark enough to ensure a good sleep and was just over $100 a night so very reasonable. The breakfast buffet had changed from my first visit with more ready made pre-wrapped baking selections, however fresh fruit and yogurt were available. The dining area is a bright sunroom so a lovely place to linger over a second cup of coffee. I had to change my reservation dates and when I noticed my credit card had charged one night on my cancelled date, Tammy, front desk manager phoned me directly to inform me the problem had been corrected.
- Laurine W
Impressive first visit!
I am often through “The Hat” and I have a regular hotel that I have visited over the years. I had not called ahead for a reservation but, as I was driving past this hotel, I was drawn in by their proud proclamation on their sign out front, “2014 Housekeeping Award”. I swung into the parking lot and as I entered the lobby, I was greeted by two very friendly front desk staff. This property is very serious about smoking. I have never been a smoker so I didn’t mind signing a separate form at check in, stating that I agree to pay a $200.00 surcharge if I smoked in my room. No big deal other than I also faced a 9″ x 12″ sign in my room stating that, “Smoking on the premises will result in immediate cancellation of a guest’s room!” And let’s not forget that $200.00 fine. No big deal for me but, smokers beware. I really do not have a negative other than perhaps to point out that the curtains are made out of diaphanous material and if you are sleeper that requires darkness to slumber, this may be a drawback on the longest day of the year when it stays light until 10:45pm. The hallways reminded me of my grandmother’s house, that slight hint of bleach combined with the smell of age that comes from an older property. The room was definitely clean. The bed had just the right amount of firmness and was replete with four very large pillows, perfect for sitting up in bed and finishing paper work. I slept like a baby. The rate was $30.00 below my usual hotel and that was without using the Coast loyalty card. The continental breakfast is a moderate affair with various pastry items each wrapped individually. For my stay there was no fresh fruit available. I will visit them again when I am next through Medicine Hat.
Clean, and that's about it.
We checked into our room late Saturday evening. The first thing we saw was a hotel staff member walking across the lobby in bare feet. I thought he was a lifeguard–but the hotel doesn’t have a pool. Guests from a wedding party were smoking, drinking, and fighting in the parking lot. My husband who is in law enforcement found this to be a very uncomfortable situation. The room was clean, and you can tell that they are trying to make this a nice hotel. We stayed in a room right next to two double doors that opened and closed early into the morning. The hotel did quiet down though around 12:30 am. We had booked the government rate of $109.00 for a double room. At checkout we were charged $129.00, and told that was the government rate. It is clean but not quite worth $149.00 a night. Guests should also be aware that it is next to a nightclub, although our issue seemed to be with obnoxious wedding guests and not the nightclub patrons.
Great for pets
We had our two labrador retrievers with us when we stayed overnight in Medicine. They charged a $10 fee for the room to have pets and the front desk staff were very welcoming. Beds were comfortable.The continental breakfast included yogurt and a fruit salad, plus french toast that you could heat up in the toaster. There was noise in the hall at about 2 am by some people that didn’t seem to understand what time it was, but other than that, we slept well.
We stayed at this location from Apr 18-20,2014 during a visit to relatives and have stayed there during each visit and will continue to do so. The hospitality and service of the front desk staff is #1. When we booked in we had problems with the heat in the room as well as the cleaning carried out by the cleaning staff the next day ie: dirty coffee cups and wine glasses, no coffee and towels not disposed of. We discussed this with the fromt desk clerk who advised this staff member was new and she would bring it to the attention of her boss and in the meantime moved us from a normal room to a jacuzzi suite at no added cost. In addition my wife had lost a ring that was precious to her and was uncertain if took it on the trip or not and when we returned home a call was waitting for us that it had been found and they would send it to us. My hat off to the front desk staff as there service is #1 and in general the Hotel is very clean and neat and this service from the cleaning staff was certainly not the norm. They know how to look after the clients and my HAT OFF TO YOU.