The hotel was clean. The impression was that all was measured. The amenities were sufficient to a point. There was not a sense of indulgence. Practical. The lighting in the room was not enjoyable; there were lamps on or along the walls, hardly enough light to unpack well.
The breakfast was good enough. The dinner was surprisingly good.
- Henry M
Worst stay ever
Right from check in, it was bad. When asked to have my Coast reward points number added to my stay, I was “told” by the front desk person that I should have done that when I booked the room, and then she made it seem like that she was doing me a huge favour by doing then (don’t worry I won’t be using my coast rewards points any time soon now) The room was dark, dated, and there was no hot water! No hot water! I’ve stayed at super 8 motels that had more hot water! Then the pop machine on my floor, started beeping, and because my room was right by the elevator and the pop machine, despite me requesting a room far away from the elevator when I initially booked the room. I went down to the front desk and told them about the annoying beeping pop machine and was told it would be fixed right away. I leave the hotel, come back 4 hours later and the machine is still beeping, so I call down and asked when they plan on fixing it. 3 hours after that, maintenance comes up and unplugs the machine instead of actually fixing the problem. Overall, worst stay at any hotel I have ever stayed in.
Not What I Expected
I was expecting something a bit more polished in terms of the quality of the rooms and service, so I was somewhat disappointed with the Coast. When you arrive, there is no loading and unloading zone, so you have to drive directly into the parkade. Because signage is not clear, I was uncertain if I had to pay directly for parking in the parkade, so I did. After explaining that I paid for parking, I was told that I wouldn’t be charged for the first night of parking, but the charge was on the bill at the end of my stay. Only 1 of 3 elevators was working the next morning, leading to crowding and people having to wait. The room was clean, but dark. One lamp wasn’t working and I had to keep unplugging and plugging in the lamps and coffee maker because there weren’t enough outlets. The heater is old-fashioned and noisy. The guest directory is older than Moses, and contains listings to nearby businesses that I know have been closed for years. All fairly minor things, but put together it was a bit of a disappointment. I think this place has been ‘coasting’ on its location, without attempting to update or improve services.
A Great Stay
I stayed at this hotel while in Edmonton en-route to Saskatoon. I reserved a superior room as I wanted to be on a high floor. The room was nice and cozy, but did not offer much of a view as my side faced a set of condos. Room amenities were good and the bed was comfortable. Free wireless internet is included, but the service wasn’t that great. It kept cutting out and wasn’t that fast. Parking is $18/night but is secured. There is a pool, hot tub, steam sauna, and fitness center which is a nice way to relax after traveling. Room service was great, with good food at a reasonable price. Rates are cheaper on weekends, so a superior queen room only cost $119. The hotel is located in central Edmonton, close to many attractions and the LRT. I would recommend this hotel for both families and business travelers, though I would advise using the business center computers if you have any work to do because of the internet.
Lots of disappointments. The plumbing! The shower sounds like a jack hammer going off, so I could hear all the neighbors showering too. The toilet kept getting clogged. The room was dark, only lit with 2 dim lamps. The wi-fi was slow. The room looked very dated. I guess that’s why it is reasonably priced for downtown.
My biggest disappointment was an incident in the parkade – the top level has these short cement posts, just below line of sight, and I scraped into one. I mentioned it to the staff and felt like I was brushed off.
Will look for a different hotel next time.