Zoo package booked at hotel, you cant beat the price!
My husband and I with our 2 sons stayed at this hotel the last weekend of June. We booked the Dinos alive Zoo package that we thought was a really great deal! For $169 plus tax we received a nights accommodation, 2 adult and 2 children passes to the zoo, 4 breakfast buffet coupons, a snack basket, and an in room movie. We were supposed to get a dino gift for the kids too but they ran out apparently and didn’t offer anything else. The kids were disappointed a bit with this but we didn’t say anything about it.
The rooms are nice and average and perfect enough for a weekend away. The beds are very comfortable with nice duvets on them. The room had a little fridge but no microwave. A microwave would have been handy to warm up stuff we had leftover from dinner.
The bathroom looked clean but I found it did have a urine smell and that really bothered me. Otherwise it was fully stocked with clean towels and there were enough for all of us.
We did use the pool in the evening, the kids had a blast! It is in need of some fixing in some spots (mostly the hot tub area) The water was not the cleanest either. I reviewed this hotel a couple years ago and I had the same complaint then as well. Cleaning the water and a few tile replacements could go a long way. I was sort of sad nothing had been done about it. We did swim but made sure we all showered well when we were done.
For the price of the package we got you really cant go wrong! A family admission to the zoo on its own is $80 so this package is completely worth while. The breakfast included was AMAZING! So much to pick from and really anything you could possibly think of for a breakfast buffet they had! It was delicious!
The wifi also worked great!
Unfortunately on the Sunday when we went to go to the zoo after we checked out, we arrived at the zoo and it happened to be closed that day because of a power outage. This was so incredibly disappointing! My kids were so upset. My 7 year old cried for 2 hours. All he wanted to see was the dinosaurs alive and prehistoric park. The hotel did offer to exchange our zoo tickets for calaway park tickets but we aren’t rides people so we just kept the zoo tickets for another time. Whenever we decide to go back it will just have to be a day trip to the zoo as I don’t want to pay for another package deal so in a way the weekend was a waste for us. It certainly didn’t end the way we had hoped.
Over all would I stay here again? Yes, of course I would! The beds and the breakfast are the best part! The price is amazing for families and Ive told several friends who have also booked this same package here. Its easy to find if you are going to Calgary from Edmonton, and the zoo is not to far from the hotel. Again I will say, for the price you cant go wrong!
Would've been 5 starts .....
When I checked into the hotel I was greeted by the bellmen and then again by the front desk everyone seemed very happy to be there and super friendly! Got checked in right away (a little bit early too) I was there for a sporting event in the city for my son and so of course had my family with me. When I stepped out of the elevator I could tell it wasn’t as updated as the main lobby but it was okay because it smelt clean! The room was great and suited my families needs; I called down about the use of a microwave and they actually sent one up to the room which was lovely. Throughout the duration of my stay everyone I talked to seemed very friendly, housekeepers always greeted us in the mornings and passing staff in the lobby did as well. On that note I would’ve given it 5 stars but at checkout on the 29th I dealt with a woman at the front desk (if I remember correctly she was wearing my glasses??) who failed to greet me nicely nor did she ask me how my stay was which was disappointing considering I was going to rave about my stay with them. She asked me if charges were to be left on the card and dismissed me with the receipt. The location was fabulous very central for what I needed disappointed with how it ended!!!
Thank you Coast!!
Stayed at the hotel for 3 nights with my wife on a trip through Alberta. We were well looked after and throughly enjoyed our stay. Can’t say enough good things about the front desk staff. Really friendly check in. Dealt with a young man with a Scottish accent, didn’t catch his name, was able to answer all my questions. Being older even helped me connect my phone to the internet so I could get to my emails! Dam smart phones! Restaurant service friendly although food did seem slightly expensive, common problem in Alberta.
Hopefully myself and my wife have the opportunity to return soon!
- Joe T
A good business hotel - great wifi, good breakfast
Good for business. GREAT WIFI, good breakfast. Clean, well-appointed rooms, with ample and easily accessible plugs. Great maid service and room service. Food, other than breakfast is so-so, and I recommend you eat elsewhere. Front desk is very hit and miss.
- Ashok K
Disappointing and unclean
If you plan to stay here, proceed with caution.
I checked in and went to my room, only to notice two stray hairs on the bed sheets, as well as two separate areas on then bedskirt that we’re definitely and obviously…bodily fluids. Yes. You read that correctly. Quite gross.
I phoned the desk to ask if new bed linens could be put out, or if another room might be available if housekeeping was busy, and left the room for supper. Upon my return, the bed had fresh sheets, but the offending bedskirt was still there. It was already too much in my mind, and even though it was late, I called down to the office again to ask for a new room since the issue wasn’t taken care of.
I was moved to a room across the hall. Amazingly, it was worse. The bedsheets were stained beyond belief—I cannot understand how someone could put those sheets on and not notice. I don’t even know what was on those sheets…Plus, more hair on the bedsheets and pillowcases.
I called down again and told the desk employee that I was about ready to check out, and asked him to come see the room to verify the level of uncleanliness. Minutes later, a security guard came to the door and gave me a key. Of course he didn’t want to see the room—clearly not his job, which is understandable. It was disappointing that the desk manager was not interested in seeing the actual room after so many calls.
I was moved to another floor (a non-smoking room smoking floor—stepping off the elevator was like stepping into an ashtray) where the room had clean bedlinens (yay!), but still several missed details (hair everywhere—bathroom, coffee station, plus a loose wobbly toilet; dripping bath fixtures; glasses that had someone else’s toothpaste residue in them; torn pockets on the robes; toilet lid and seat left up by housekeeping).
While the desk employee did his best to try and right the inconvenience and oversights, this hotel simply is not clean. The bed and pillows are super comfy if you can find a clean set, though. The rooms are spacious, but the furniture is all dinged up and aged, and do note that the pool area has a “whirlpool”—not a hot tub. (The water was pool temperature.)
I will not be returning and would not recommend this hotel, even though I have colleagues who’ve had better luck than I have.
It’s not worth the inconvenience of having to shuffle to three rooms just to settle for questionable accommodations.