Coast Plaza Hotel & Conference Centre
"Coast"-ing is Not Enough
The first indication that all might not be right with this property follows the realization that it is a hotel surrounded by a sea of car dealerships. It is literally in the middle of nowhere. Consequently, going anywhere outside of the hotel property is a chore – and during winter that chore is redoubled. Hotel staff were pleasant, but there was an overriding sense that everyone was simply “punching the clock” with questionable commitment to the genuine satisfaction of customers. Accommodations were dated in style and amenities. Apparently, one of the two elevators servicing B Tower has been out of commission for some time. While not necessarily a severe inconvenience, it rather underscored the lackadaisical attitude encountered. Gift shop visits that take the staff member away from his engrossing novel reinforce this feeling of inconvenience. Meals in the restaurant and bar were uninspired, though the meal served as part of the conference I was attending was actually quite delicious. Interestingly enough, much of the above was foretold upon check-in watching the staff put up holiday decorations. A less dedicated cadre would be hard to imagine. Everyone was simply going through the motions. This is a hotel property desperately in need of people dedicated truly to hospitality and superior service. It is, however, quite close to Calgary Airport and offers shuttle service, though even that proved challenging as I sat in the hotel shuttle van for almost half-hour waiting for other guests who never arrived. When we finally departed the airport the driver reported to the hotel that it was because I was getting tired of waiting. Wasn’t he? Another plus is that the hotel is only a three-block walk to the Calgary light rail system which thankfully whisks you downtown in fifteen minutes passing all the other hotels you wished you had booked.
Just visited this hotel while in Calgary for a conference. Hotel is under renovations, but renovations are not an inconvenience. My room was very large and nicely done. There was plenty of places to plug in any electronics. The room was clean and well looked after. The tv was huge. It was the largest tv I have seen in any hotel room.
I did leave a note for housekeeping as I was having trouble using something, and they left a note back explaining how to use it properly. Thanks for that!
It had snowed while I was there and needed to borrow a snow brush and the front desk didn’t have any, however, one of the staff went and got his from his car for me to use. Great customer service!
The wifi was very good. Never had any problems with it (which is hard to say with all hotels!)
I would be happy to stay here again
A decent, solid hotel
I stayed at this hotel for one night to attend a conference at the hotel.
Check in was quick and efficient. No line ups and front desk service was expedient. Heading up to my room, one of the two elevators that serviced the tower I was staying in was out of service, so waiting for an elevator took longer than usual.
The room I stayed in looked dated but was clean which is more important. I was fortunate to have stayed in a room at the end of the hotel, on the opposite end of the elevator, so it was nice and quiet. The bed was comfortable and I slept well. There was a bar fridge in the room which would be handy if needed.
Overall, I may not come back due to the location – I usually stay in the downtown area whenever I visit Calgary – but it’s very conveniently located close to the airport. If you are considering this hotel, I would say it would definitely be worth it if you were able to capitalize on a special or a deal.
Friendly Staff Can't Overcome Hotel Deficiencies
The staff here was great. They were accommodating and helpful.
Unfortunately, the rooms are dated (and being renovated) and not well cleaned. My bathroom was dirty when I got there, and after my first night, the coffee maker area didn’t get cleaned or replenished. Plug ins in my room were scarce, and the one that was exposed and easily accessible didn’t work.
I was in a tower that only had one functional elevator, so waits were long. I prefer the stairs anyhow, but they are not well marked. One of the stairwells I tried got me to the ground floor with only an external, alarmed, exit. There was no access to the lobby. I had to go back up a floor and down the hallway to a different stairwell that did get to the lobby.
I don’t know if the hotel wifi is good, because I didn’t use it. Shaw customers should know that they do have Shaw Open network available. I used it.
At about 4:00 AM on my second night, a loud altercation took place in the hallway.
- John S
Clean rooms, nice hotel
This hotel is on the North East side of Calgary and it is kind of far from Downtown Calgary, so if you are looking to spend time downtown this might not be the right hotel for you. The rooms are nice and very clean and it is a nice hotel for the price. I would recommend this hotel if you need to stay in the area or are on a business trip, but probably not if you are going on vacation and wanting to spend time in Downtown Calgary.