Coast Plaza Hotel & Conference Centre
Overnight Stay Just OK
Stayed at this hotel for one night following a banquet. Had reserved a room with a pet a month in advance but when checking in a “pet room” had not been assigned. The hotel and rooms are run down and in need of an update. Our room had a stand alone air conditioner which was noisy. We stayed in a non-smoking room but there must have been smoking on our floor because the hallways smelled of cigarette smoke. Catering services and food at the banquet were excellent.
I understand that they are trying to give a high class experience and I appreciate that. The robes, the cookies, the water, the toiletries in the bathroom…everything felt like you were being looked after. However the cleanliness of the room did not keep up with that standard. When I first arrived, I kept finding dark hairs in the bathtub. I found one and thought ok, it’s hard to catch each, individual one. But there were more. Many more. When I climbed into bed that night the first thing I saw was a brown stain right by your face on the sheets. (I keep telling myself it was a stain and not fresh!) I went to make coffee the first morning I was there and the first cup I grabbed was had caked on food. Then, the day that I was to checkout I had planned on a relaxing morning lazing in bed, and as I turned my head I noticed something under the chair. A little square with lines on it. At closer inspection I was shocked to see it was a piece of toast with a bite out of it! In the two previous days I was there, I had not eaten toast. So who knows how long that had been sitting there. When I checked out I was ready for the question “How was your stay?” But I was never asked. My checkout was about 30 seconds, and I had no chance to tell them about the dirtiness of my room. I was very disappointed.
OK hotel - trying hard but still some work to do
Stayed here for a couple of nights. Right off, the price was good as compared to the surrounding area and fairly close to the airport. The whole hotel is going through a make-over with some success and some misses. The rooms came with new very comfy beds but the fan on the AC units would shudder and make a loud buzz every now and then so I finally turned it off. New carpet and TV is nice but then it is atop an old well worn furniture unit. Bathroom was clean but dated. One elevator was being updated and there were various construction projects throughout the hotel. Staff were attentive and helped whenever asked. In short, for the price I have a good comfy bed and didn’t really mind the out dated furninture as everything was clean and worked (except the AC/Fan unit). Skip the restaurant downstairs, food was bland and service uninspiring. Same as the bar – nothing to see here folks. I might stay there if the price is right but there are so many other really ice modern hotels around the airport, probably not.
This is an old hotel in the middle of a renovation. As in peeling wallpaper, exposed wires and powercords and the sounds of drills. I stayed for a work conference, and there seemed to be a huge variance in the rooms themselves… ranged from downright skidly to modern and clean. My own room, aside from the oldish, water-stained furniture and few errant hairs in the bathtub was clean and well stocked.
I was there for four days, and, again with a work function, spent a good portion of that time in the bar and restaurant. The staff was predominantly outstanding, aside from a two hour dinner wait one night and a rude server who attended us on said night. Management comped a few things as a nice gesture but that was after one of our customers had to leave before getting her meal.
Aside from the meagre selection of draught beers the food was better than average for a hotel and so was the service. Particularly appreciated the housekeeping staff. They were very accommodating and available.
This hotel is not very accessible to downtown Calgary, and the surrounding area is pretty dismal aside from an interesting Asian market next door.
- Melissa K
Nice service, average rooms, not expensive
Attentive personnel. Food was kind of average after a longish wait. The rooms are comfortable, if a little cool, and roomy. No LEDs blinking anywhere and the alarm clock can be turned down.
Free WiFi and a speedy one too.