Coast Canmore Hotel & Conference Centre
Customer Service "0"
After a three week continuous stay, (In April/May 2014) was looking forward to using loyalty rewards that would have afforded a 3 night free stay. This was the carrot that their reservation agent used to entice us to stay at the property. We bit the carrot! When we went to book the free stays and an additional couple days for a “winter retreat” told that the hotel was sold and that the free stays were not valid! When was the property sold? June 2014! The property claims that they had absolutely no idea of the pending sale when they offered the free nights for the stay…………hmmmm?????? Well, whatever, so we contacted the manager and offered a compromise of accepting a one night free stay, she appeared to think this was a good compromise but had to check with her GM and would get back to me within a few days. Over two weeks passed, no word from the manager or GM. Called back, GM said no free night but would offer a discount on any stay……….. ok so what is the discount? A marginal amount that does not even compare to discounts that would be available at similar properties in Canmore.
Not happy, not satisfied and feel we were definitely deceived……… Go ahead, take your chances and good luck at this property…….seems if something goes wrong, don’t expect any customer satisfaction!
Comfortable hotel, friendly staff, good food
The Coast Canmore was literally our port in a storm. On our way to Lake Louise from YYC, we were caught in a blinding blizzard and had to pull off the highway and find a hotel for the night. The hotel is very close to the highway, maybe less than a kilometer off Canmore’s first exit. The hotel is not new, but well-maintained and clean. The rooms show some wear and tear, but nothing that is surprising or that negatively impacted our stay. Great front desk staff – both checking in and out- friendly, efficient and empathetic to our situation. We had dinner and breakfast in the onsite restaurant and were pleasantly surprised by the high quality of the food and service. Free WIFI and parking are always welcome. The Coast exceeded our expectations and we would stay again if we’re in the area.
Still an excellent property . . .
This is the second convention that I have attended at this hotel and it would be safe to say that they do conventions very well! Our own group of 140+ was checking in as they were checking out over 600 guests from a convention that was just finishing. They had accommodated the outgoing convention by erecting an enormous heated tent in the back parking lot and as fast as it went up, it disappeared. I was told that it very comfortably fitted the 600+ guests. As we all know, working conventions has more to do with getting a good night’s sleep than anything else and the rooms in this property are very, very quiet! Walking down the hallways, you could hear the clatter of guests in their rooms but when your room door clicked shut behind you, there was total silence. I had a great view of the mountains but I doubt there is a room that does not boast the same great views. This property is in the Canadian Rockies after all! The catering department was on top of everything and they made serving our conventioneers look like a breeze in the afternoon wind. The food was tasty, hot and very well prepared. Cleanup afterwards was miraculously quiet as we settled down in one of their several large convention rooms for more work. The bed was ultra comfy and the room came with my requisite sitting chair and ottoman for a quick late night read. The bathroom was on the small side but very clean and the shower head was perfect. Nothing that a few more minutes in the shower would not cure! From the moment that Jenna happily checked me in, to the moment that I checked out two days later, I felt like a very welcomed guest. Okay, the glow of a fireplace is always especially welcoming in the mountains when you come back from an evening of exploring on what I would suggest was a brisk evening. But then I suspect more than a few romances have started in this beautiful hotel lobby, such is the power of the Canadian Rockies. I will be back again next year.
needs a facelift
The Coast in Canmore has friendly staff members but could use a facelift. I was there during a convention and was barley in my room but it is dated. It could definitely use more charm, like the surrounding lodges. Location is convenient and it is fantastic that you don’t pay for parking. My dog was also welcomed nicely. It is ok if you only have a short stay.
You get what you pay for
Don’t expect anything above and beyond.
Food was average or below. Staff are genuine and friendly. Rooms were not cleaned to standards that would be basic for me to live in, let alone travel too.
Would not return as there are several options in the vicinty of this hotel that are far superior for similar costs